1. Order Cancellation
Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Contact our atelier at +91 92033 26281 with your order or enquiry reference number.
After Shipment: Orders cannot be cancelled once shipped.
2. Refund Policy
Eligibility for Refund
- Cancelled Orders: Full refund applies if cancelled before shipment.
- Returned Products: Refunds are only applicable if the product is returned in an unused, unopened, and original sealed packaging condition.
- Failed Transactions: Automatic refunds are initiated if payment is debited but order placement fails.
Refund Method & Timeframe
- Refunds process to the original payment method (UPI, Credit/Debit Card, Net Banking, Wallet).
- Refunds will be initiated within 1–3 business days after the returned product passes quality inspection.
- Bank credit takes 5–7 business days to appear.
- Failed transaction refunds typically reflect within 3–7 business days.
3. Refund and Replacement Policy
You can request a replacement within 15 days of product delivery. Returns process within 2–4 days. Refunds credit within 7–10 working days.
4. Exchange
Product must return in original condition with all tags, packaging, and accessories. Replacement or exchanges will be delivered within 7–10 working days.
Contact
For any return / refund queries write to enquiries@xeviadiamonds.com or call +91 92033 26281.