Order Processing
- Orders are processed within 15–20 business days, excluding Sundays and public holidays.
- A confirmation email and/or SMS with tracking information will be shared once your order is shipped.
Estimated Delivery Timelines
- Standard Delivery: 3–7 business days (based on your delivery location).
- Express Delivery: 1–3 business days (available in select metro cities at an additional charge).
Shipping Time
After processing, your order will be shipped within 15–20 business days. All the products will be delivered within 5–7 business days from dispatch.
Returns Policy
We understand that sometimes a product may not meet your expectations. Please review our returns policy below.
Return Window
- Return requests must be raised within 15 days of product delivery.
Return Eligibility
- Items must be unused, unopened, and in their original condition with all packaging intact.
How to Initiate a Return
- Contact Customer Support: Email us at enquiries@xeviadiamonds.com or call +91 92033 26281. Share your order or enquiry reference number and the reason for the return.
- Return Authorization: Once reviewed and approved, you will receive a Return Authorization (RA) number and detailed return instructions.
- Packaging & Return: Securely pack the product(s) and clearly label the RA number on the parcel.
Inspection & Resolution
All returned items undergo a quality inspection upon receipt. If eligible, your refund or replacement will be processed as per our Refund Policy.
- Return Pickup: Scheduled within 2–4 business days (depending on location).
- Replacement Dispatch: Processed within 15–20 business days after successful inspection. Delivery in 7–10 business days.
Returns may be rejected if the item is found to be used, damaged, or not meeting the return criteria.